Questions and Answers

Yes! When taking a reservation, we ask for your email and a phone number where you can be reached in case we need to cancel. We need to follow Transport Canada's strict wind regulations and in some instances, we may have no choice but to cancel as late as at time of departure without notice. Please note that there is no cell service in Pleasant Bay, so if you are staying overnight you should let us know where you're staying so we can contact you there.

Since we do not have government approved standards, our boats are not recommended for wheelchairs.

You need to dress according to weather, and wear sunscreen. You should bring a camera, sunglasses, binoculars, hat & shoes with good soles to maintain your sea legs. You may also bring a backpack with drinks & snacks if you wish since we are not permitted to sell food and drinks at the harbour.

Unfortunately, the zodiacs cannot accommodate any dogs because of the inflatable pontoons. We do have a kennel behind our office where he/she can be kept outside in the shade. The person at the office can keep an eye on him or her. All of us are pet lovers.

Most people don’t get seasick. Those who do are the ones who are prone to car sickness and air sickness. From our experience, taking motion sickness medication 30 minutes prior to departure time seems to be the best option. If you forget to bring some with you, we do sell packages at our office.

We have one of the highest success rates in the world (92% in 2017)! As of 2018, we no longer offer a whales guaranteed policy. We go the extra mile to make sure your experience with us is professional and educational, and worth it even if no whales are seen.

The trips last approximately 2 to 2.5 hours.

Although this is hard to judge, reservations should be made at least 7 days in advance or earlier. In the off-season (September), you should be ok to reserve 3 days before. However, the season could be busier than expected and it is difficult to predict how long in advance you should book. Reservations are definitely recommended as soon as you know when you wish to come.

There is no washroom on our zodiacs, but there is one on shore at our harbour.

In the 23 years that we have been operating, we have noticed that there are no 'best' times of the day to see whales. Any time of the day is good. The times when there are less people are in the morning or evening, and that’s usually when the weather is calmer as well.

The best way to reserve is on our website through our reservation system. It is secure and faster than calling. We often experience high call volumes where it may take 1-2 hours before we can return your call.

When you reserve, a credit card is needed to hold your seats. Your payment will only be taken on the day of the tour once we know it's not canceled due to wind.

If you need to cancel, 24 hours' notice is required before departure time by phone and email. If you cancel after 24 hours, your card will be charged the total amount.

We are fortunate to have a number of different whales and dolphon species visit our shoreline. In July, Pilot Whales migrate here in large numbers and they stay until October. At the end of August through September, Humpback Whales and Dolphins come close to our shores since they follow a bait fish that arrives at that time of year.

You can get wet on the zodiac depending on the waves because you’re at sea level and you're going at a faster speed. It’s actually a fun part of the experience. It is also recommended that you bring water resistant clothing and footwear for the tours. We also rent raingear and dry bags at our office.

Yes, we sell various sizes of Capt Mark's t-shirts and hats at our office.